Choose a solution

LiveGuru™

The complete expert advice solution

Offer live, expert advice with our comprehensive solution.

The Complete Solution

Combine the Live™ platform and Gurus for a complete live advice service.

Bespoke Deployment

Customise the Platform and select the ideal Gurus for your audience.

A Managed Solution

We manage the Platform and Gurus to optimise results.



Transform engagement

1 in 4 website visitors want to talk to an expert for individual advice. Boost engagement with a live advice service.



Enhance perception

95% of consumers value a live advice service. Enhance brand perception by offering consumers individual expert advice.

Brands
transform
engagement

Get more for your investment. Increase consumer engagement, enhance brand perception and collect customer data by offering a live advice service.

Data from: “Online Engagement”, YouGov, 2,229 respondents and “Live chat Effectiveness”, Etailing Group, 2,027 respondents, 2012.
Retailers
increase
conversion

Offer an in-store experience, online. Improve online conversion rates, average order value and customer loyalty by offering live product information and advice.



Increase conversion

Average conversion rates are 7.5x higher with live chat. Transform purchase rates with product advice at the point of sale.



Increase order values

Retailers increase average order values by 55% by offering expert live chat. Maximise revenue per visitor with a live advice solution.

Data from: “LiveChat Effectiveness”, Etailing Group, 2,027 respondents, 2012.
LiveGuru™ Case study

A live advice service for Patient.co.uk

Patient.co.uk is a leading independent health website, with over 7 million unique monthly visitors and a reputation for trusted information.

Patient.co.uk sought to supplement its library of written materials with live, individual advice from experts, to increase visitor engagement, satisfaction and revenue.

LiveGuru delivered and managed a complete solution, customised for the Patient.co.uk audience. The Live™ platform enabled real-time communication with experts, by phone and live chat. LiveGuru also deployed and managed 100 leading health and wellbeing Gurus, who provided visitors with expert advice in a subjects ranging from Sleep and Fitness to Depression and Relationships.

The comprehensive solution offered Patient.co.uk visitors live, individual advice for the first time, without the investment of technical or administrative resources from Patient.co.uk.

LiveGuru™ Case study

Increasing revenue for Northern & Shell

A global media owner and publisher, Northern & Shell owns an extensive portfolio of magazines and broadcast interests in the UK and worldwide - including four national newspapers in the UK and the terrestrial television network Channel 5.

At the forefront of digital media, Northern & Shell sought to differentiate itself from other media suppliers. Northern & Shell approached LiveGuru to develop an innovative offering to increase user engagement and revenue, both in-print and online.

LiveGuru's client services team developed a complete solution, unique to Northern & Shell. Customised for their consumers, the Live™ platform allows users to browse available experts online, choose their preferred method of interaction, and undertake consultations. LiveGuru also supplied over 50 leading Gurus in the category of Mind & Spirit. Delivering increased engagement and revenue, the service features across the majority of Northern & Shell's titles.


"We work with LiveGuru because they are the leaders in the market and they deliver. The team at LiveGuru offer a complete solution and regularly develop and enhance their products to meet our consumers' evolving needs."
Sarah Clay, Group Head, Enterprise,
Northern & Shell / Express Newspapers

The solutions powering LiveGuru™

Live™

Offer real-time engagement with LiveGuru’s feature-rich platform.

Explore the platform

Gurus

LiveGuru can supply and manage the ideal experts for your audience.

Meet the Gurus