LiveGuru Group Ltd ("We") are committed to protecting and respecting your
documents referred to on it) sets out the basis on which any personal data we
collect from you, or that you provide to us, will be processed by us. Please read
the following carefully to understand our views and practices regarding your
personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is
LiveGuru Group Ltd.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site and or
associated third party websites (the “Website”). This includes information
provided at the time of registering to use the Website, subscribing to or
using our service, posting material or requesting further services. We
may also ask you for information when you report a problem with the
- To facilitate service provision, information you provide over our systems
(including personal or sensitive information) may be provided to the
Consultant of your choice or an alternative Consultant who we believe
may be able to assist you.
- If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research
purposes, although you do not have to respond to them.
Details of transactions you carry out through the Website and of the
fulfilment of your orders.
- Details of your visits to the Website including, but not limited to, traffic
data, location data, communication data and other logged information,
whether this is required for our own billing purposes or otherwise and
the resources that you access.
- Name, a user name, gender, date of birth, email address, postal address,
telephone number, and (in the case of Consultants) such other personal
information as is required to outline your professional qualifications and
- For the avoidance of doubt, LiveGuru Group Ltd will not store any credit
card or debit card details.
We may collect information about your computer, including where available
your IP address, operating system and browser type, for system administration
and to report aggregate information to our advertisers and to improve the
services we offer.
LiveGuru Group Ltd’s servers automatically record information when you
use our website or services, including the URL, IP address, browser type and
distinguish you from other users of our Website. This helps us to provide you
with a good experience when you browse our Website and also allows us to
improve the Website.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a
destination outside the European Economic Area ("EEA"). It may also be
processed by staff operating outside the EEA who work for us or for one of our
suppliers. Such staff maybe engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your data
Where we have given you (or where you have chosen) a password which enables
you to access certain parts of the Website, you are responsible for keeping this
password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to the Website; any transmission
is at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To facilitate the provision of services to you.
- To disclose to Consultants in order to facilitate their provision of services
to you (including alternative or replacement Consultants and you agree
that any information you provide may be disclosed to and utilised by an
alternative or replacement Consultant with the aim of assisting you).
- To monitor the quality of Consultant advice and feedback from
Consumers as to service satisfaction.
- To ensure that content from the Website is presented in the most
effective manner for you and for your computer.
- To provide you with information, products or services that you request
from us or which we feel may interest you, where you have consented to
be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into
between you and us.
- To allow you to participate in interactive features of our service, when
you choose to do so.
- To notify you about changes to our service.
- To administer any account you may have with us.
- Undertake marketing analysis and make general improvements to the
- In respect of Consultants registered on the Website, compare data
supplied by you with that held by third parties in order to verify the
information submitted and to verify your identity.
- Obtain your comments and views of the services we provide.
The Website may allow you to select a Consultant who is registered with us
and such Consultant will, where available, provide the services available on the
Website. In order for those services to be provided we provide necessary details
about you to the Consultant. We tell you about this at the point we collect that
information on the Website. Please note that certain services may be unavailable
if you do not want to disclose the personal information you are asked for.
Disclosure of your information
We may disclose your personal information to any member of our group, which
means our subsidiaries, our ultimate holding company and its subsidiaries, as
defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- To Consultants in order to facilitate their provision of services to you.
- In the event that we sell or buy any business or assets, in which case we
may disclose your personal data to the prospective seller or buyer of such
business or assets.
- If LiveGuru Group Ltd or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its customers will
be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to
comply with any legal obligation or regulatory requirement, or in order
the rights, property, or safety of LiveGuru Group Ltd, our customers, you,
or others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit risk
The Site may from time to time include forums, message boards (including
message boards relating to feedback) and/or news groups on which you can
post information. Any information that you post in these areas becomes public
information and you should always be careful when deciding to disclose your
personal details as part of that information.
You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose your information to
any third party for such purposes. You can exercise your right to prevent such
processing by contacting us at firstname.lastname@example.org or write to us at LiveGuru, 79
Wardour Street, London W1D 6QB.
The Website may, from time to time, contain links to and from the websites of
our partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies. Please
check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right
of access can be exercised in accordance with the Act. Any access request may
be subject to a fee of £10 to meet our costs in providing you with details of the
information we hold about you.
this page and, where appropriate, notified to you by e-mail.
and should be addressed to email@example.com or write to us at LiveGuru,
79 Wardour Street, London W1D 6QB.
Status of consultants
For the avoidance of doubt, Consultants are not employed by LiveGuru Group
Ltd or under the control of LiveGuru Group Ltd. LiveGuru Group Ltd is a
telecommunications facilitator and Consultants are responsible for their own
compliance with the Act and any other data protection provisions.