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Building engagement on NetDoctor


“LiveGuru’s services help us add value to visitors. They tailored their services to fit with our site really well, and as a company they’re straightforward and responsive to work with.”
BAL SINGH, EDITORIAL & DIGITAL DEVELOPMENT DIRECTOR
AT NETDOCTOR

NetDoctor is the country’s largest independent health and wellbeing website, with 8 million unique monthly visitors and an extensive library of articles. NetDoctor wanted to offer live, individual advice from experts to increase engagement, satisfaction and time on site.

LiveGuru delivered a complete expert advice solution. The Live™ platform offered visitors real-time communication with experts, by voice and live chat. The platform was customised to reflect the NetDoctor brand and deployed rapidly with a single line of code.

LiveGuru also delivered and managed a community of 150 leading health and parenting specialists. The Gurus provided visitors with live advice in 20 topics - including diet & nutrition, anxiety & depression, sex & relationships, menopause, birth, breastfeeding, baby sleep, child behaviour, child nutrition and more. LiveGuru managed the Gurus to optimise capacity and performance, delivering to NetDoctor increased engagement and customer satisfaction without the investment of technical or administrative resources.